Question 1

Where is Otter Self Storage

Accepted Answer

Otter Self Storage has 26 locations across the United States and Canada. U.S. locations span 12 states: Colorado (Aurora, Colorado Springs), Connecticut (Manchester, Norwich), Florida (DeLand/Orange City, Fort Walton Beach, Ocala, Sarasota, Tallahassee), Georgia (Atlanta, Garden City, Union City), Idaho (Nampa), Louisiana (Baton Rouge — two locations), Massachusetts (Springfield), New Mexico (Albuquerque), North Carolina (Concord), South Carolina (Myrtle Beach), Texas (Killeen, San Antonio — four locations), and Washington (Spokane). We also serve Calgary, Alberta, Canada. All facilities are fully automated and accessible 7 days a week. Use our Locations page at otterstorage.com/storage-locations to find the facility nearest you.

Question 2

How do I rent a unit?

Accepted Answer

Renting a storage unit at Otter Self Storage takes just minutes — no in-person visit required. You can rent online 24/7 from any smartphone, tablet, or computer at otterstorage.com, or call  our rental center at

Question 3

What are the office hours?

Accepted Answer

Otter Self Storage facilities are 100% automated — there are no on-site office hours. You can rent a unit, make payments, and manage your account online 24 hours a day, 7 days a week, entirely on your schedule. Our live customer support team is available by phone at 888-830-8837 during call center hours: 8:00 AM to 8:00 PM Central Time, 7 days a week. You can also reach us by email at

Question 4

When can I access my storage?

Accepted Answer

All Otter Storage tenants can access their storage units 7 days a week during facility hours of 6:00 AM to 9:00 PM. You do not need to schedule a visit or contact staff — simply enter your personal gate code at the facility keypad. For even more convenience, download the free Storage Genie app on your iPhone or Android device and the gate will open automatically as you approach, without rolling down your window. Please exit before 9:00 PM; repeated after- hours presence may result in lease termination. Confirm exact hours for your specific facility at

Question 5

Do you offer temperature controlled units?

Accepted Answer

Yes. Select Otter Self Storage facilities offer climate-controlled storage units that maintain stable indoor temperatures year-round, protecting your belongings from extreme heat, cold, and humidity fluctuations. Climate-controlled storage is strongly recommended for items that can  be damaged by temperature or moisture changes, including solid wood furniture, electronics, artwork and photographs, antiques, clothing and leather goods, wine and collectibles, important documents and files, and musical instruments. Availability of climate-controlled units varies by location — visit your local facility page at otterstorage.com to confirm options and current pricing.

Question 6

Are the facilities secure?

Accepted Answer

Yes. Otter Self Storage facilities use advanced, multi-layered security to keep your belongings protected at all times. Security measures include: AI-powered video surveillance monitored around the clock by a dedicated security team using Dragonfruit AI technology, electronic gated entry with a unique personal access code for each tenant, detailed access logs that record every entry and exit, and bright LED lighting throughout all indoor and outdoor areas. No tailgating is permitted — every person entering the facility must use their individual code. Otter Storage is one of the only self-storage operators in the country using real-time AI-driven video monitoring rather than passive recording systems.

Question 7

How do I get inside the facility?

Accepted Answer

After completing your rental, you will receive a personal gate access code via email or text. Enter your code at the facility keypad using the posted instructions to open the gate. For added convenience, download the free Storage Genie app on your iPhone (App Store) or Android device (Google Play) — the gate opens automatically when you pull up, without needing to roll down your window or get out of your vehicle. Your personal code is unique to your account and is logged every time it is used, providing a complete record of access.

Question 8

Do you offer outside or enclosed vehicle parking?

Accepted Answer

Yes. Select Otter Self Storage locations offer both outdoor uncovered parking spaces and enclosed drive-up units for RVs, boats, trailers, cars, motorcycles, and other vehicles. Availability and space sizes vary by location, so it is important to confirm options before reserving. Before arriving, know your vehicle’s height, length, and width, as some spaces have size restrictions. Visit our

Question 9

Am I able to pay my storage bill online?

Accepted Answer

Yes. You can pay your Otter Storage bill online anytime, 24 hours a day, through our

Question 10

How does self storage work?

Accepted Answer

Self storage (also called mini storage) is a service that lets individuals and businesses rent a private, lockable storage unit on a flexible month-to-month basis. At Otter Self Storage, you choose the unit size that fits your needs, complete the rental entirely online or by phone in minutes, receive your access code immediately, and begin storing the same day. You keep your own lock — no Otter staff member can enter your unit. Units are priced monthly with no long-term commitment required. Self storage is widely used for moving, home renovation, downsizing, seasonal item storage, business inventory, student storage, military deployment, and vehicle storage.

Question 11

How much does a storage unit cost at Otter Storage?

Accepted Answer

Storage unit pricing at Otter Self Storage varies by location, unit size, and features such as climate control or drive-up access. As a general guide, small units (5×5, 5×10) typically range from around $30 to $70 per month, while medium and large units (10×10 to 10×30) generally range from $80 to $200 or more per month. Climate-controlled units are priced slightly higher than standard units due to the added protection they provide. The best way to see current, real-time pricing is to visit your local facility page at otterstorage.com and view available units. Otter Storage offers fully online rentals with no long-term contracts required.

Question 12

Is there a minimum rental period?

Accepted Answer

No. Otter Self Storage rents on a flexible month-to-month basis with no minimum commitment beyond the first month. You are never locked into a long-term lease. You can rent for one month or stay as long as you need. No advance notice is required when you are ready to move out — simply empty your unit completely, remove your lock, and notify us so we can close your account. If you are unable to call, scan the QR code on your unit door (where available) to submit a move-out request.

Frequently Asked Questions

Renting a Unit

Gate, Access, Hours and Security

Billing and Account Management

Otter Storage 101

Storage Tips & How-To

Moving, Life Events & Specialty Uses

Otter Storage Locations by State

The Otter Storage Experience

From the Blog

Frequently Asked Questions

Renting a Unit

Where is Otter Self Storage

How do I rent a unit?

What are the office hours?

When can I access my storage?

Do you offer temperature controlled units?

Are the facilities secure?

How do I get inside the facility?

Do you offer outside or enclosed vehicle parking?

Am I able to pay my storage bill online?

How does self storage work?

How much does a storage unit cost at Otter Storage?

Is there a minimum rental period?

Gate, Access, Hours and Security

How do I access the facility?

When am I allowed to access the facility?

There's an overlock on my unit-how do I remove it?

My gate code isn't working, what should I do?

What security measures are on site?

Do I need my own lock?

What is the Dragonfruit AI security system at Otter Storage?

Billing and Account Management

How can I pay my bill?

How do I update my account information or card info?

When is my bill due and are there any late fees?

Do I need Tenant Insurance?

I'm past due, when will my unit go to auction?

I'm ready to move out, do I have to provide notice?

I'm having an issue with my unit; how do I get help?

Otter Storage 101

What size units do you offer?

Do you offer Climate Controlled units?

Can I store a vehicle inside of a unit?

What will I need to rent a unit?

What items are prohibited?

Can I live in my unit?

How do I contact Otter?

Storage Tips & How-To

What is the best way to pack a storage unit?

What is the difference between climate-controlled and drive-up storage?

How do I store furniture long-term in a storage unit?

What items should go in a climate-controlled storage unit?

How do I store clothes and clothing long-term in a storage unit?

How do I store electronics in a storage unit?

Moving, Life Events & Specialty Uses

What can I use a storage unit for?

How can self storage help during a home renovation or remodel?

Does Otter Storage offer student storage?

Does Otter Storage offer military discounts?

Can I use Otter Storage for my business?

Can I store a car, motorcycle, or recreational vehicle at Otter Storage?

Otter Storage Locations by State

What Otter Storage locations are available in Texas?

What Otter Storage locations are available in Florida?

What Otter Storage locations are available in Georgia?

What Otter Storage locations are available in Colorado?

What Otter Storage locations are available in Louisiana?

What Otter Storage locations are in other states?

The Otter Storage Experience

How does Otter Storage’s fully automated facility work?

What is the Storage Genie app and how do I use it?

How is Otter Storage different from large national storage chains?

From the Blog