Privacy Policy

We value your interest in Otter Storage Management, LLC (“Otter Storage Management”, “we”, “our”, “us”). We respect and share your concern about privacy. This policy explains what information we gather about you when you visit our website and related platforms, how we use it, the safeguards we have in place, and the rights available to you.
This policy applies to users in both the United States and Canada (including Alberta). It may be updated from time to time, so please check periodically for changes.

INFORMATION COLLECTED BY OTTER STORAGE MANAGEMENT, LLC

Personal Information You Provide: We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you, such as your name, telephone number, postal and email addresses, billing information (such as credit card number, cardholder name, expiration date), and self-storage unit rental preferences. Proxy Information: If you make a reservation for another individual, we collect their personal information and rental preferences. You must obtain their consent before providing their information.
Information from Other Sources: We may obtain information about you from affiliated entities, business partners, and third parties, such as updated addresses, purchase history, or demographics. Automatic Information: We collect information such as your IP address, browser type, referring website, and activity on our site (e.g., units viewed, buttons clicked).
Cookies & Similar Technologies: We use cookies, local storage, and web beacons to recognize returning visitors, customize experiences, measure effectiveness, and monitor usage. You may disable cookies in your browser, but doing so may affect site functionality.
Call Recording: Incoming calls may be recorded, transcribed, or analyzed for quality and training purposes.

HOW WE USE YOUR INFORMATION

We use your information to:

• Complete and manage reservations or transactions
• Provide confirmations, updates, rent notifications, and property updates.
• Respond to questions and comments.
• Measure interest and improve our products, services, and website.
• Notify you about offers or services of interest.
• Resolve disputes, collect fees, or troubleshoot problems.
• Prevent fraud, enforce our Terms of Use, and comply with law.

We may also share your information with trusted third-party vendors, business partners, or referring websites as necessary, and as described in this policy.

INFORMATION SHARING

We may disclose your information in the following circumstances:

• To trusted third-party vendors (e.g., payment processors, analytics, customer
• service).
• To business partners when jointly offering products or services.
• To referring websites when you access our site via their link.
• In response to legal requirements or to protect our rights.
• In connection with corporate transactions (e.g., merger, acquisition).
• Within our corporate family of companies.

We may also share aggregated or anonymized data for research and business purposes.

YOUR RIGHTS (CANADA / ALBERTA USERS)

If you are located in Canada, including Alberta, you have additional rights under PIPEDA and Alberta’s Personal Information Protection Act (PIPA):

• Access & Correction: You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
• Withdrawal of Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
• Retention & Disposal: We will retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Afterward, we will securely destroy, delete, or anonymize it.
• Cross-Border Transfers: Your personal information may be transferred outside of Canada (including to the United States) for storage or processing. While outside Canada, it may be subject to foreign laws and accessible to courts, law enforcement, and regulatory authorities. We take reasonable measures to ensure protection consistent with this policy.

SECURITY OF INFORMATION

We have implemented appropriate administrative, technical, and physical safeguards to protect your personal information. This includes encryption of sensitive data during transmission, firewalls, intrusion detection systems, and limiting access to authorized employees only.

CHILDREN’S POLICY

This is a general audience website. We do not knowingly collect personal information from children under 13 (U.S. standard). In Canada, we require meaningful consent, which may require parental or guardian consent for users under 18 (the age of majority in Alberta).

SUBMISSIONS (REVIEWS, COMMENTS, USER CONTENT)

By submitting reviews, comments, photos, or other content, you grant Otter Storage Management a non-exclusive, royalty-free, perpetual, transferable license to use and display such content. You are responsible for ensuring your submissions do not violate laws or rights of others.

CONTACT & PRIVACY OFFICER

If you have questions, requests, or complaints about our privacy practices, or if you wish to exercise your access or correction rights, please contact our designated Privacy Officer:

Privacy Officer
Otter Storage Management, LLC

75 Commerce Drive, PO Box 7070
Grayslake, IL 60030
Email: support@otterstorage.com
Phone: 1-888-830-8837
We will respond to all inquiries in accordance with applicable U.S. and Canadian laws.